Last Updated: October 2026
Welcome to Hey Preety. These Terms of Service explain the terms that apply when you access our website, place an order, purchase a product, or use our services.
By using the Hey Preety website or placing an order with us, you agree to these Terms of Service.
We aim to display product descriptions, images, colors, prices, sizes, and other information as accurately as possible.
However, actual colors or appearance may vary slightly because of photography, lighting, screen settings, or other factors.
Product availability is subject to change without notice. You can browse current products from our Shop.
Product prices displayed on the website are shown in Pakistani Rupees unless otherwise stated.
We may update prices, promotions, discounts, or product availability from time to time.
If an obvious pricing or listing error occurs, Hey Preety reserves the right to correct the error and contact the customer where an affected order has already been placed.
Submitting an order does not necessarily mean that the order has been accepted or dispatched.
Hey Preety may contact you to verify order details where necessary.
An order may be cancelled or declined if a product becomes unavailable, order information cannot be verified, payment cannot be confirmed where applicable, or there is another reasonable issue preventing fulfilment.
Available payment methods will be shown during checkout.
Cash on Delivery is available where offered by the website. Additional payment methods may also be made available from time to time.
Customers are responsible for providing accurate payment, billing, contact, and delivery information.
Orders are generally processed within 1–2 working days.
After dispatch, delivery generally takes 3–7 working days across Pakistan.
Standard shipping is Rs. 250 across Pakistan, unless a valid free-shipping offer or promotion applies.
Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, operational issues, or circumstances outside our reasonable control.
Please review our Shipping Policy for more delivery information.
Once an order has been dispatched and a tracking ID is available, customers may use our Track Order service where supported.
For assistance with a tracking ID, customers can currently contact Hey Preety on WhatsApp at +92 339 7700040.
Eligible products may be returned or exchanged in accordance with our Refund & Exchange Policy.
For a normal return or exchange, customers should contact Hey Preety within 3 days of receiving the order.
Products should be unused, unworn, and returned in their original condition and packaging.
Where the product is not damaged, defective, or incorrect, the customer is responsible for return or exchange courier charges.
If you receive a damaged, defective, or incorrect product, you must contact Hey Preety on WhatsApp at +92 339 7700040 within 24 hours of delivery.
You may be asked to provide clear photos or a video of the product and packaging so the issue can be reviewed.
Claims submitted after the required 24-hour reporting period may not be accepted.
Please also review our Refund & Exchange Policy.
Sale items are generally exchange-only, unless the item received is damaged, defective, or incorrect.
For details, please review our Refund & Exchange Policy.
For hygiene reasons, earrings may be subject to return or exchange restrictions once opened or worn.
Please review the Refund & Exchange Policy before requesting a return or exchange.
Customers are responsible for providing accurate order, phone, address, and delivery information.
If incorrect or incomplete information causes a failed delivery, delay, or additional courier charge, the customer may be responsible for any resulting costs where applicable.
You may use the Hey Preety website for lawful personal shopping and related purposes.
You must not attempt to misuse the website, interfere with its operation, gain unauthorized access to systems or accounts, introduce malicious code, or use the website for unlawful or fraudulent activity.
The Hey Preety name, branding, website design, original graphics, photographs, written content, and other materials owned by Hey Preety may not be copied, reproduced, distributed, or commercially used without permission, except where otherwise permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
Your use of the website is also subject to our Privacy Policy.
We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of maintenance, technical issues, hosting problems, updates, or circumstances outside our control.
Hey Preety will make reasonable efforts to fulfil orders and provide accurate information and customer support.
To the extent permitted by applicable law, Hey Preety will not be responsible for indirect losses or issues arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to limit any rights that cannot lawfully be excluded.
We may update these Terms of Service from time to time as our website, policies, products, or services change.
The latest version published on this page will apply from its stated update date.
These Terms of Service are governed by the applicable laws of Pakistan.
If you have questions about these Terms of Service, please contact Hey Preety or visit our Contact page:
Email:
heypreety.com@gmail.com
WhatsApp / Phone:
+92 339 7700040
