At Hey Preety, we want our customers to be satisfied with their purchase. If you need to return or exchange an eligible item, please review the conditions below.
Customers must contact Hey Preety within 3 days of receiving their order to request a return or exchange.
Requests made after 3 days will not be accepted.
To qualify for a return or exchange, the product must be unused and unworn, and returned in its original packaging and original condition.
For regular priced products, both return and exchange are available subject to these conditions.
If a customer requests a return or exchange due to a change of mind or another reason that is not caused by Hey Preety, the additional delivery charges will be paid by the customer.
Delivery charges are non refundable.
If you receive a wrong or damaged product, you must contact Hey Preety within 24 hours of receiving your order.
Claims submitted after 24 hours will not be accepted.
Once the claim is confirmed, Hey Preety will arrange the exchange and cover the applicable delivery charges.
The replacement product will be dispatched only after the originally delivered product has been returned and received by Hey Preety.
Sale or discounted products are not eligible for return or refund.
However, they may be exchanged if the customer requests an exchange within the applicable policy period. In this case, the additional delivery charges will be paid by the customer.
If a sale or discounted product is received wrong or damaged, the customer must contact Hey Preety within 24 hours. Once the claim is confirmed, the product will be exchanged and Hey Preety will cover the delivery charges.
For hygiene reasons, earrings that have been worn or tried on cannot be returned or exchanged.
This restriction does not apply if the earrings were received damaged or if an incorrect item was delivered. In that case, the customer must contact Hey Preety within 24 hours.
For a refund request, please contact Hey Preety directly on WhatsApp at:
After the return request is accepted, the customer must send the product back to Hey Preety.
Once the returned product has been received and checked, and the refund is approved, the refundable amount will be transferred to the customer on the next working day.
Original delivery charges will not be refunded.
Cash on Delivery orders are also eligible for return and refund according to the same conditions mentioned in this policy.
As parcels cannot be opened before delivery, customers may inspect their order after receiving it. If there is a valid reason for a return or refund, the customer must contact Hey Preety within the applicable return period.
For normal return or refund requests, delivery charges will be paid by the customer.
If the product was received wrong or damaged and the customer contacts Hey Preety within 24 hours, the applicable delivery charges will be covered by Hey Preety.
For any return, exchange or refund related request, contact Hey Preety on WhatsApp: