How long does delivery take?
Orders are usually processed within 1–2 working days. After dispatch, delivery generally takes 3–7 working days across Pakistan.
How much is shipping?
Standard shipping is Rs. 250 across Pakistan.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available across Pakistan.
How can I track my order?
Once your order has been dispatched and you have received your tracking ID, you can use our Track Order page to check the latest status of your shipment.
How can I find my tracking ID?
For now, you can get your tracking ID by contacting Hey Preety on WhatsApp at +92 339 7700040 and sharing your order details.
We are also upgrading our order tracking system. Within the coming month, the Track Order page will be updated so you can track your order directly using your order number or contact number, without needing to request the tracking ID separately.
Can I exchange or return an item?
Yes, eligible items can be exchanged or returned according to our Refund & Exchange Policy.
If the product is not damaged or faulty and you simply wish to return or exchange it, the shipping/courier charges will be borne by the customer.
The item should be unused, unworn, and returned in its original condition and packaging.
How long do I have to request a return or exchange?
For a normal return or exchange, please contact us within 3 days of receiving your order.
For a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery.
Who pays the shipping charges for a return or exchange?
If you are returning or exchanging an item for a reason other than receiving a damaged, defective, or incorrect product, the customer is responsible for the return/exchange shipping charges.
If the product received is damaged, defective, or incorrect and the issue is reported within the required 24-hour period, the case will be reviewed by the Hey Preety team according to our Refund & Exchange Policy.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact Hey Preety on WhatsApp at +92 339 7700040 within 24 hours of receiving your order.
Please share clear photos or a video of the product and packaging so our team can review the issue.
Claims for damaged, defective, or incorrect items must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.
Can sale items be returned or exchanged?
Sale items are generally exchange-only, unless the product received is damaged, defective, or incorrect.
Can earrings be returned or exchanged?
For hygiene reasons, earrings may have return or exchange restrictions once opened or worn.
Are product colors exactly the same as shown in the photos?
We try to display product colors and details as accurately as possible. However, slight differences may occur because of lighting, photography, and individual screen settings.
How can I contact Hey Preety?
Email:
heypreety.com@gmail.com
WhatsApp / Phone:
+92 339 7700040
Where can I find your shipping and return policies?
You can review our complete Shipping Policy and Refund & Exchange Policy from the links available on our website.
